• Our delivery dates are approximate and cannot be guaranteed. We will try to advise you in advance if your order will be delayed.

• HOED will not be held responsible for any shipping delays that are beyond our control.

• HOED or the shipping company inspects all products prior to pickup to ensure that they are undamaged and in good condition.

• Most products are shipped to HOED's warehouse in Los Angeles, California. When the shipping company receives our goods and signs our bill of lading that the goods are in good condition, the risk of the goods being lost or damaged passes to the client. If a product has been lost or damaged in transit, it is the client's responsibility to file a claim with the shipping company. HOED will not be held responsible for any loss or damage that occurs in transit.

• All shipments are prepaid and insured for the invoice value of the goods.

• HOED reserves the right to invoice and to ship partial orders, unless otherwise specified in writing.

• HOED will ship any items that were mis-shipped or shorted via regular via regular ground service at our cost. Any extra charges for express or air shipments will be the responsibility of the client.

• We will store your goods for up to 30 days at no charge to you. For storage over 30 days, you will be charged 15% per month or any part thereof, of your invoice total.

• The prices quoted on our website DO NOT reflect all of our freight and handling charges. This is quoted on an individual basis upon ordering. Freight quotes are based on standard ground charges, if expedited freight is desired, please request as such upon ordering.

• For Import Items (furniture and specialty European orders) ocean freight is standard. If expedited air freight is desired, please specify.

• Claims of product defects must be made in writing within 2 days of delivery.